Carpet Q & A - Big Box Carpet
Fletcher - 30-year Carpet Expert & Trusted Consumer Advocate
Carpet Buying Questions & Answers
Q. Should I Buy Carpet from Lowe's or Home
shop at home improvement warehouses when I need lumber, lighting, nails,
potting soil or small hand tools etc,
and overall I think they have reasonable prices, good service and have a nice
selection". - Alan Fletcher
"But I think that buying new Carpet from
Lowe's, Home Depot, Costco or any other big box warehouse retailer may not be the
wisest way to go for most homeowners."
I say this partly because I know they typically farm-out their carpet and
flooring installations to another company,
and they charge a hefty fee ($75?) for a simple in-home measuring, and they also
use private labels
on all their flooring samples to make comparison shopping almost impossible for
you the homeowner. There are many other
important reasons why I don't recommend
buying new Carpet from any of the big box retailers, and many other nationally
advertised carpet retailers.
you have Carpet Questions, you may not get the Right Answers!
what I've experienced myself, I find that many BIG BOX salespeople are relatively new to the carpet
and flooring business and lack "hands-on" product knowledge and sufficient experience to
accurately answer even the most basic homeowner carpet buying questions.
part time, nights and weekends for just $12 per hour at a local home
improvement warehouse is surely a demanding job. Many people were hired after having lost their once
high-paying careers from the 2008 downturn in the economy.
These hardworking folks have had to seek out other
employment opportunities just to survive and make ends meet, often working two
or more jobs. These people are now overworked, underpaid and totally exhausted
by the end of their day! They dream of returning to their former career and
make the money they once enjoyed.
This means that there might not
be as much passion for their new and hopefully "temporary" employment
opportunity they now endure at
the local big box warehouse store. So when YOU stroll in and ask them some
seriously important carpet buying questions... You might not get the best
answer or the right or correct answer you need and require in order to make
wise and informed choices.
Because buying new Carpet or Flooring is such a
costly and important investment, ALL your questions need to be answered
by someone who really knows what they are talking about! I know first-hand that
it takes decades to
amass all the flooring knowledge and experience to be able to advise consumers
how to make wise
and informed carpet buying choices!
What Grade of Carpet Should I Select?
Box Corporate Conglomerates are in Business to Make Money!
think it's obvious that Home Depot and Lowe's got into the Carpet business
because they saw a HUGE opportunity to make some serious money selling carpet and
flooring products to the masses and by using their corporate muscles to negotiate lower prices with
carpet and flooring manufacturers.
They have deep
pockets and have the ability to spend millions on TV advertising to lure-in
unsuspecting homeowners with unbelievable installation specials and other
special sales gimmicks.
They have made a huge impact on flooring sales nationwide! Since 2008, they have forced many long-standing, honest and reputable, locally-owned flooring stores
business. I am very sad about this and want to do whatever I can to help and support locally-owned
carpet and flooring dealers.
Why? Because most locally-owned carpet and flooring dealers have the knowledge and experience
to homeowners make wise and informed
take my word for it, do your own Carpet Research...
a simple Google search for Home Depot Carpet
Complaints or Lowe's Carpet complaints
to see what you find. Thousands of homeowners are heaping mad about
various flooring issues.
The Best & Worst Places to Buy Carpet &
I ONLY Recommend Locally Owned, Family-Run Carpet Dealers.
locally owned and family operated flooring dealers will bend over backwards to
take good care of you before, during and after the sale! They hope you will be
so satisfied that you will tell all your friends, neighbors and co-workers how
well you were treated! If you have a problem or complaint they will do
whatever it takes to make things right!
and Home Depot have certainly met homeowners basic needs for DIY home improvement products
and I too shop there for those items like most folks do, but knowing what I know, I would never buy
carpet or flooring from them. Why? Once you pay for the materials, measuring and labor
(which they want paid
in full upfront at the time of ordering), the big box retailer is basically done serving you.
only in business to sell you the materials. They subcontract out their measuring and
installation services to other privately-held businesses or potentially unvetted
and unknown subcontractors. You have no way of knowing if you can trust those
people who they send out to install your flooring, or if those people you are
allowing to enter your home are qualified to do the job at hand. Kind of scary
out my free Carpet
big box dealers say when you call with a Carpet Complaint?
They will likely say that since THEY didn't install your carpet and
since THEY didn't manufacture your carpet, YOU will have to seek a remedy with
either the Carpet Manufacturer or the Carpet Installation
This means you are on your own with little or no help from
anyone at the Big Box Warehouse Store!
means if you believe you have an installation problem with your carpet, you will
have to contact the installation company directly for any hope of a remedy.
If and when they come out to inspect your carpet issues, they
may say your problem is a
carpet defect - not an installation problem.
this happens, you now have to contact the
carpet manufacturer directly and allow them to come out to take a look at
your carpet complaint. If they do come to your home to inspect your carpet, they
in turn will likely say it is an installation problem or perhaps blame you for improper
carpet care or carpet abuse.
This is the vicious cycle that makes
homeowners absolutely furious because it is almost impossible to find anyone willing to accept responsibility for your carpet complaint.
What about those
FREE Carpet Installation Specials?
the fine print! It sure
sounds good at first, but is it really a good deal in the long run? Do you
know what they mean by a "basic" installation? It means that
anything you might need above and beyond their very limited definition of a "basic
install" will add a significant additional charge to your final bill.
You might not discover how much more this will cost you until the day of
installation when the installers arrive with your carpet and then ask you to pay
hundreds of dollars more for additional services before they will begin.
just one of many reasons why I only
recommend buying carpet from a reputable, locally owned, family-run floor
covering business. They have a vested interest in your community and will go
the extra mile to make sure you are satisfied.
to Avoid Common Carpet Scams!
Box Carpet Sales Generate Huge Corporate Profits
I don't like hearing about huge corporate profits and mega salaries paid out to
corporate CEO's while millions of Americans are out of work and struggling to
pay their bills. The typical corporate mindset is mainly concerned with making
as much money as possible and spending as little as possible on wages, benefits
and customer service. Buying from a local business is better for you, better
for your family and better for our economy!
you know several reasons why I only recommend buying from a locally owned, family run carpet business that
has been in the carpet business for many years. Not only will they treat you
like gold, but they will take good care of you before and after the sale.
who I recommend near you.
a "Soft Nylon" a Good Choice?
We just bought a house and need to re-carpet. We've got a quote from Lowe's for a Mohawk carpet,
53-oz face-weight, 6.5 tuft twist, BCF, 100% Lisse® nylon, "textured" carpet. We like it but I have been rethinking
it because I'm not sure it is dense enough. This carpet is for our entire
upstairs, two bedrooms, one office and the main stair well. It's only
the two of us, but I want to make sure we are making a good investment. Does
this carpet sound like a wise choice? Would you advise something more dense? We checked out a more dense carpet made by Pacific Coast (I
think) and it would be $500 more for the same amount. I just don't know if the higher density justifies the added cost. Let me know what you think!
Your carpet selection basically seems fine to me based on what limited carpet
info you have told me. 53-ounces is a good carpet face-weight. But you didn't
say how much the carpet cost per yard or what carpet pad you selected and how
much that will cost, or the density ratings of the carpet or padding.
The carpet you are considering might be a good selection for your needs and
lifestyle, but without knowing all the details I can't say for sure. Lisse'
is one of the newer "soft" nylon styles and is more expensive than a standard nylon carpet
feels more soft to the touch. Other branded "Soft" nylon styles are
called Tactesse®, Lisse® and
Caress® to name a few. Tigressa®
is another soft nylon brand you might encounter.
thoughts about "Soft Nylons" for medium to high-traffic
consumers want a soft carpet pile and are willing to pay more to get it.
Manufacturers achieve this by extruding the fiber strand thinner. A thinner
strand is softer. For example, some people have thin hair, some people have
coarse hair. Thin hair is softer than coarse hair, but course hair is more
durable and less prone to breaking.
making a carpet fiber thinner, it will fell softer. However, this may actually
reduce the overall strength and resiliency of the fiber. Resiliency is the ability of
the carpet strand to spring back to it's original "stand upright" shape after being walked
on or compressed or bent. If
the resiliency is reduced by making the strand thinner, the carpet may not retain it's
like-new appearance as long
and might mat down or "crush" more quickly than would a standard denier nylon fiber.
crushing of the pile is not typically covered under the manufacturer's warranty.
I do like the look and
feel of "Soft Nylons" but the added cost and potential reduction in
strength and resiliency would make me hesitate if I wanted more than 10 years of use or for
use in medium to heavy
traffic applications. A thinner fiber strand may not be as durable as a
thicker fiber strand. The fiber thickness is referred to as fiber
fiber vs. Fishing line? Have you ever purchased fishing line? What was the
test rating you bought? Three pound test? Six pound test? What is the
difference in the fishing line you selected? Isn't it always about strength
and durability! The fiber used to make your new carpet is also very similar to
selecting fishing line!
more about Carpet
you ever read a manufacturer's carpet warranty completely? You'd be surprised to discover how many hoops
you have to jump through just to keep from inadvertently voiding your new carpet
Read More Carpet
Buying Q & A
getting harder everyday to find an honest and reputable carpet dealer! That's
why I have been putting together my own special hand-picked list of Carpet
Dealers who are locally owned, give free estimates, offer fair prices, have
knowledgeable staff, provide honest measuring and hire qualified installers.
who I recommend near you!