Carpet Q & A - Costco, Lowe's or Home
Fletcher - 30-year Carpet Expert & Trusted Consumer Advocate
Should I Buy Carpet from Lowe's,
Depot or Costco?
shop at home improvement warehouses when I need lumber, lighting, nails,
potting soil or small hand tools,
and overall I think they have reasonable prices, good service and have a nice
selection. But I think that buying new Carpet from
Lowe's, Home Depot, Costco or any other big box warehouse retailer may not be the
wisest way to go for most homeowners.
I say that partly because they typically farm-out their installations to another company,
and they may charge a hefty fee for a simple in-home measuring, and they use private labels
on their samples to make comparison shopping almost impossible. There are many other
important reasons why I don't recommend
buying new Carpet from big box retailers. Read on...
Might Ask The Right Carpet Questions, But Get The Wrong
what I've experienced myself, I find that many salespeople are relatively new to the carpet
and flooring business and therefore lack sufficient product knowledge and
"hands-on" experience to
accurately answer even the most basic of homeowner carpet questions.
I call a prospective dealer and ask some key carpet questions, I am amazed
that so many salespeople can't answer carpet questions like; What is the
difference between Nylon and Polyester carpets? What is the most durable
carpet fiber? What is the most stain resistant fiber? What is the most durable
carpet for kids and pets? What is the best carpet style for Stairs or
Basements? What is the best carpet padding for pets? These are all KEY
questions that cannot be quickly answered without knowing more about your
specific situation. The salesperson will need to ask you a few
questions about your home and lifestyle before they can determine the
appropriate response. A fast or simple answer to any of these questions will
usually be wrong! Only someone who is very knowledgeable, trained and well
experienced in the carpet business will be able to answer your questions like
these questions appropriately and accurately.
and weekends by the hour at a home
improvement warehouse is surely a demanding job and many new retail workers have
been hired after having lost their once lucrative career jobs from the downturn in the economy.
These nice folks have had to seek out other
employment opportunities just to make ends meet, but now find they are overworked,
underpaid. This simply means that they might not have as much passion for their new and hopefully "temporary" employment at
their local big box store as they had for their previous job. Buying new Carpet or Flooring is such a
big and important investment, I think all your questions need to be answered
by someone who really knows what they are talking about! What Grade of Carpet Should I Select?
Box Corporate Conglomerates are in Business to Make Money!
think it's obvious that Home Depot and Lowe's got into the Carpet business
because they saw a big opportunity to make some serious money selling carpet and
flooring by using their corporate muscles to
negotiate with carpet manufacturers.
They have deep
pockets and have the ability to spend millions on advertising to lure-in
unsuspecting homeowners. In doing so
they have forced many long-standing, honest and reputable, locally-owned flooring stores to go out of
business. I am very sad about this and want to help and support locally-owned
flooring dealers any way I can.
List: The Best & Worst Places to Buy Carpet &
I prefer locally owned, family run businesses.
and Home Depot have certainly met homeowners basic needs for DIY home improvement products
and I shop there for those items like most folks do, but knowing what I know, I would never buy
carpet or flooring from them. Why? Once you pay for the materials and labor
costs (which they want paid
in full upfront), the big box retailer is basically done serving you. They are
only in business to sell you the materials, they subcontract out the in-home measuring and
installation to other
businesses or subcontractors.
what do big box dealers have to say when you call them with a carpet
complaint? They will likely say that since THEY didn't install your carpet and
since THEY didn't manufacture your carpet, YOU have to seek a remedy with
either the carpet manufacturer or the carpet installation company. Basically,
this means you are on your own with little or no help from them!
means if you believe you have an installation problem with your carpet, you will
have to contact the installation company directly for a remedy. When they come out to inspect your carpet they
may say your problem is a
carpet defect - not an installation problem. Now you have to contact the
carpet manufacturer directly to allow them to take a look. They in turn will inspect your carpet and likely say it is an installation problem or
blame you for improper care or abuse. This is the vicious cycle that makes
homeowners furious because no one is willing to accept responsibility for your carpet complaint.
And what about those $37 carpet installation specials? It sure
sounds good at first, but is it really a good deal in the long run? Do you
know what they mean by a "basic" installation? It means that
anything you might need above and beyond their very limited definition of a "basic
install" will add a significant additional charge to your final bill.
You might not discover how much more this will cost you until the day of
installation when the installers arrive with your carpet and then ask you to pay
hundreds of dollars more for additional services before they will begin. How
to Avoid Carpet Scams!
just one of many reasons why I only
recommend buying carpet from a reputable, locally owned, family-run floor
covering business. They have a vested interest in your community and will go
the extra mile to make sure you are satisfied. I don't like hearing about huge corporate profits and mega salaries paid out to
corporate CEO's while millions of Americans are out of work and struggling to
pay their bills. The typical corporate mindset is mainly concerned with making
as much money as possible and spending as little as possible on wages, benefits
and customer service. Buying local is better for our economy!
you know several reasons why I only recommend buying from a locally owned, family run carpet business that
has been in the carpet business for many years. Not only will they treat you
like gold, but they will take good care of you before and after the sale. See
who I recommend near you.
Your Carpet Question or Query Here
a "Soft" Nylon a Good Choice?
We just bought a house and need to re-carpet. We've got a quote from Lowe's for a Mohawk carpet,
53-oz face-weight, 6.5 tuft twist, BCF, 100% Lisse® nylon, "textured" carpet. We like it but I have been rethinking
it because I'm not sure it is dense enough. This carpet is for our entire
upstairs, two bedrooms, one office and the main stair well. It's only
the two of us, but I want to make sure we are making a good investment. Does
this carpet sound like a wise choice? Would you advise something more dense? We checked out a more dense carpet made by Pacific Coast (I
think) and it would be $500 more for the same amount. I just don't know if the higher density justifies the added cost. Let me know what you think!
Your carpet selection basically seems fine to me based on what limited carpet
info you have told me. 53 ounces is a good carpet face weight. But you didn't
say how much the carpet cost per yard or what carpet pad you selected and how
much that will cost, or the density ratings of the carpet or padding.
The carpet you are considering might be a good selection for your needs and
lifestyle, but without knowing all the details I can't say for sure. Lisse'
is one of the newer "soft" nylon styles and is more expensive than a standard nylon carpet
feels more soft to the touch. Other branded "Soft" nylon styles are
called Tactesse®, Lisse® and
Caress® to name a few. Tigressa®
is another soft nylon brand you might encounter.
My thoughts about
"Soft" Nylons: They create this softness by making the nylon filament thinner. By doing so,
it may reduce the resiliency of the fiber. Resiliency is the ability of
the carpet fiber to spring back to it's original shape after being walked on. If
the resiliency is reduced by making the strand thinner, the carpet may not retain it's
like-new appearance as long
and might mat down or "crush" more quickly than a standard denier nylon fiber. Matting and
crushing of the pile is not typically covered under the manufacturer's warranty. Once
fiber begins to mat
down, there is little that can be done to restore it to it's like new
I do like the look and
feel of soft nylons but the added cost and potential reduction in resiliency
could make me hesitate if I wanted more than 10 years of use or for heavy
you ever read a manufacturer's carpet warranty completely? You'd be surprised to discover how many hoops
you have to jump through just to keep from inadvertently voiding your carpet
warranty. Learn more about Carpet
Preferred Carpet Dealers
getting harder everyday to find an honest and reputable carpet dealer! That's
why I have been putting together my own special hand-picked list of Carpet
Dealers who are locally owned, give free estimates, offer fair prices, have
knowledgeable staff, provide honest measuring and hire qualified installers.
who I recommend near you!
Special Report: The Best & Worst Places to Buy Carpet &
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