To Know Before You Buy Carpet...
last time I checked, all of the above nationally advertised Carpet Retailers
contract with OTHER independently owned businesses to help facilitate their
Carpet Sales; Their Carpet Measuring and Estimating; and their Carpet Installation
Services. This is not good news for you!
means should you ever have a carpet problem or complaint, you may have a
time knowing what to do, who to call, what your options are or possibly finding anyone willing
to listen to your complaints or agree to take responsibility for your
issues and eventually agree to make things right. I suggest you take
a few seconds to read this paragraph again. Best and Worst Places to Buy Carpet
Facts to Consider:
Depot and Lowe's sub-contract out their in-home measuring & installation
services to other privately held companies. So if you ever have an
installation complaint, you must deal with the installer directly. If
you suspect their measuring is inaccurate, then you have to deal with
the company that they contracted to do the measuring services.
Today requires their salespeople to form their own corporation so they
totally independent sales contractors. This frees Empire from
responsibilities arising from the sale of their products and from negative ratings from
the Better Business Bureau.
refers their members to "Custom Decorators" a privately
held company contracted to handle all their in-home carpet and
flooring sales, measuring & arrange installations. This relieves
Costco from all responsibility from consumer sales, material and
installation complaints and claims.
a nutshell, when you agree to buy from any of these four popular carpet
and flooring retailers, you may not have as much recourse as you might
have if you were to purchase your new flooring from a locally-owned and
not all locally owned and family-run businesses are reputable, I have
compiled my owned short-list of my own preferred and locally owned carpet
dealers that I personally recommend to my readers.
List of Recommended Carpet Dealers
does this mean to YOU the homeowner?
With so many fingers in the
pie, it is
not too hard to figure out that you might end up paying too much for your
new carpet, padding and installation if you buy from the wrong carpet
The four big national retailers mentioned here, often take a large chunk of the profit right off the top and
then allow all the other privately held corporations and independent
contractors and subcontractors have a free shot at making a hefty profit from your
From costly measuring fees to needless padding upgrades, from
removal and disposal fees to costly installation add-ons. There
are plenty of ways these sub-contracted carpet retailers will try to make you cough up more money
before it's all said and done. There is only one sure-fire way to
avoid becoming a victim of a common carpet scam... Visit Alan's
List of Recommended Carpet Dealers
Lure of a Great Sounding Deal...
These Nationally Advertised Sales Phrases Sound Familiar?
if you are considering buying from any of the Carpet Retailers
mentioned above, then I suggest you use a magnifying glass to help you read all the fine print
on their great sounding offers.
These great sounding deals are designed to
attract homeowners who would like to save money but don't
know exactly how to go about it. Unfortunately, these four conglomerates only one thing in mind:
Lowe's and Home Depot have been advertising on television non-stop to lure-in homeowners
by claiming to give away free "basic" carpet installation. They make up a
portion of the free installation costs by charging more for carpet and padding, and they increase the
surcharges for anything and everything that
is considered above and beyond their very limited definition of a "basic"
Even their so-called "free" carpet installation
may not end up being
totally free once their sub-contracted "estimator" gets
a good look at your home. It's highly likely there will be numerous extra fees
& charges that will be tacked-on to your final installation cost.
Your Order for New Carpet?
Lowe's and Home Depot require that you pay for your entire carpet job in
full before they will place your carpet order. Most locally owned
carpet retailers usually require 50% upfront when you place your carpet
order and will wait until the job is finished to ask for the final payment
Some dealers may give you 30 days to pay the final bill if you have
good credit.....Don't assume, ask if you are not sure.
do all the Big Box Retailers require to be paid upfront for the total
amount of the sale?
is because the big box retailers take their profits right off the top of
the sale. They don't want to wait to get their full commission for making
the sale. Everyone else involved is paid for their services rendered after
the job has been completed.
Fees and Charges? You Never Know!
assume that the bid/estimate you were given will end up being totally
accurate. It's almost impossible to predict what might be discovered and unforeseen
underneath you old carpet and padding. Your final bill may be updated on the day of installation when
the carpet installer determines that your carpet job requires extra services including floor prep, haul away, transitions,
upholstery work, stairs,
additional labor, and/or materials that is considered above and beyond their limited definition
of a "Basic" carpet installation. This can easily add up to
hundreds in extra fees and charges that you were unprepared for. Surprise! Surprise!
decades-old problems might be lurking and for decades hidden underneath
your old carpet and padding? You could easily
encounter a hefty extra installation charge due to the fact that once your
old carpet and padding is removed, it may reveal some serious flooring
problems that the carpet salesperson or carpet estimator could not foresee
in advance. This can include damage caused from years of unchecked
dry-rot, pet urine damage that requires subfloor replacement or concrete
some cases, tackless strips need to be removed and replaced, squeaky sub-flooring
repaired or other hidden floor preparation issues that must be fixed or
repaired prior to installing new carpet. There is no way to foresee some
of these issues and homeowners need to know that there may be some added
costs to having new carpets installed.
Depot says they will beat out anyone with a lower
price by 10%, but according to their fine print, that's only on identical in-stock items. That's
virtually impossible to substantiate because they use private labels on all their
carpets. This means they change the name of their carpet styles and colors to
make sure you have a difficult time comparison shopping at any other local
carpet dealers. A low price
guarantee sure sounds good until you read the fine print.
Big Box home improvement warehouses have been charging homeowners a measuring fee
just for coming
to your home and sizing you up. From what I have been told, the licensed
& certified measuring specialists they contract with are required to measure
your home using a special method. Does
that mean they tack on an extra 5, 10 or 15% of labor and materials to the total? I'm not
exactly sure, but
basically they want to make darn sure there is more than enough carpet to work
with so they don't run short of carpet during installation.
That might translate into you paying for a lot more carpet and pad then you might actually
need. Just an extra 10 yards of material could easily add $250 to the
total cost of your job.
about How to Measure
for Carpet in 4 Simple Steps
likes to attract customers by airing repetitive TV ads featuring
great sounding sales gimmicks and offering next-day installation. If you call them,
they will send out a non-employee sales professional to your home who will show you samples
and try to "close the sale" before they leave your home. You
might find that these salespeople know more about sales than they do about
the products they sell.
Are you getting a fair
& square deal? How long will the flooring products they offer last in your home
based on your level of foot traffic? These are just two critical questions
from many that you need solid answers to before you should commit yourself
to buying from any flooring retailer.
Advice? "Never buy any flooring product without taking time to comparison
shop and be sure to get several free estimates and compare!".
Luck Filing a Complaint About Empire!
Today uses private labels on all their products
and use independent contractors
to sell and install their products. This means if you have a carpet
problem or complaint, you can't expect to get a remedy from Empire Today
directly. You have to contact and deal with the sales contractor, or the
carpet manufacturer or the independent installation contractors, to try to
get a remedy to your specific carpet problem or complaint. I know this is
you agree to buy carpet or flooring from Empire Today, you are
actually buying directly from an independent salesperson who has been
contracted as an independent sales consultant.
sales professionals have been required by Empire Today to form their own
unique corporate entity to be totally separate from Empire Today.
These sales consultants are free to charge as much as they want for carpet
and padding as they want, within the basic guidelines set forth in their
contract by Empire Today.
Might this affect you?
you have a potential Carpet
defect? You have to contact the carpet manufacturer.
you have a carpet installation problem? You have to contact the carpet installer
directly within the standard one year installation warranty. This can
be difficult especially if the installer has moved away, or is no
longer affiliated with Empire Today. In this case you may have to file
a complaint with your state contractors board to seek a remedy. You
will need to know the full name of the installer and his contractors
license number if required by your state.
problem is, you can't file a complaint against Empire Today Directly for
the products they sell, the salespeople they contract with or the
subcontracted carpet installers they use. This is why Empire Today
has a perfect A+ rating with the Better Business Bureau. In their national
advertisements, they openly boast about their A+ rating with the Better
Business Bureau, but from my perspective, the rating is not a good
representation that consumers need to be aware of. In my opinion, when it
comes to Empire Today, it's Buyer Beware!
take my word for it. Here is a link to My3cents.com,
a free consumer friendly website to help homeowners search
for honest consumer feedback on home improvement, shopping, travel,
restaurants, insurance companies and more to help make wise and informed
While this website has some homeowner reviews based on their own unique
experiences, my own personal knowledge and experience has shown that
Empire Today is not a business who I would recommend to my readers who are
the market for new carpet or flooring.
love Costco. I shop there often and enjoy the savings by buying larger
quantities of the main products I use on a frequent basis. However, I have
found that not all of their offers are a good deal. Sometimes I can get a
better deal on meat and fish at other local sources. Sometimes their fruit
and vegetables can be found at lower prices at other local grocery stores.
My point is, just because they are known as a discount warehouse, doesn't
mean they have the lowest prices on everything. I have found this to be especially true
when it come to buying new carpet and flooring.
you are finished shopping today at Costco, you
might walk past a carpet display rack like the one shown below. Do you
recognize the photo on the right? Grab the free carpet brochure and you will be provided with
some carpet information and a toll-free phone number to begin your free in-home
Carpet Consultation Process...
you make the call...
carpet sales professional will call you to set up a time to bring carpet samples
to your home to show you and be happy to write up your order and arrange for
company they use is called Custom Decorators (Informational link)
and while they do offer good quality carpet, be prepared for
sticker shock when you see what the total cost will be. Sure they will
offer you a Costco Bonus Card of some amount but you can't
comparison shop easily because they use private labels and change the carpet style names and colors to
with a monetary bonus of a Costco card, the price you end up paying for
new carpet will be substantial. I think you could do much better by buying
new carpet from one of my Preferred Carpet Dealers. My advice? Get several
bids or estimates. Where to buy new carpet? Visit Alan's
Preferred Carpet Dealers
spent over 30-years in the carpet business and my father was a carpet mill rep
for 35 years. If you are in the market for
new carpet or flooring of any kind, I think you should consider buying
from one of the dealers that I have listed in my Preferred Carpet Dealer
Directory. It's taken me years to locate, investigate and verify all these
locally owned and family run carpet dealers and I think they are the best of
the best in America.
suggest you visit several flooring retailers near you and then visit a carpet store that I recommend. You can decide for yourself who to buy from.
When it's all said and done, I think you will agree that my preferred
carpet dealers are the best! You'll be
treated with respect, get a fair and square deal, quality installation, and
before, during and after the sale.
See who I recommend near you! Visit Alan's
Recommended Carpet Dealers