what you might want to know BEFORE you write the check...
last time I looked, all four of these National Carpet Retailers use
OTHER companies to help facilitate their carpet sales, in-home measuring and/or
sub-contracted installation services. That
means if you ever have a carpet problem or complaint, you may have a hard
time knowing what to do, who to call or possibly find anyone willing
to take responsibility for making things
Depot and Lowe's sub-contract out their in-home measuring & installation
services to other privately held companies?
Today REQUIRES their all salespeople form their own corporation so they can be
totally independent sales contractors?
refers their members to "Custom Decorators" a privately
held company to handle all their in-home carpet sales, measuring & installations?
does this all mean to YOU the homeowner? With so many fingers in the pie it is
not too hard to figure out that you might end up paying too much for your
new carpet. These four big national retailers take a large chunk of the profit right off the top and
then let these other privately held corporations and independent
contractors and subcontractors have a shot at making some money from you
too. From costly measuring fees to needless padding upgrades, from carpet
removal and disposal fees to costly installation add-ons. There
are plenty of ways they will try to make you cough up more money
before it's all said and done.
Lure of a Great Sounding Deal...
these claims sound
familiar? Take out your magnifying glass so you can read all the fine print
on these great sounding offers. These great sounding deals are designed to
attract unsuspecting homeowners who would like to save money but don't
know how to go about it. Unfortunately, these four conglomerates are big
players who have only one thing in mind: Making Big Money. The board of
directors must satisfy their stockholders or risk being fired, and the
stockholders only care about one thing... Making Big Profits from your
Lowe's and Home Depot have been advertising non-stop to lure-in unsuspecting homeowners
by giving away free "basic" carpet installation. They make up a
portion of the free installation costs within the carpet and padding
charges, and they increase the charges for anything and everything that
is considered beyond their limited definition of a "basic"
installation. Their so-called "free" carpet installation you were told about may not end up being
totally free once their sub-contracted installers get
a good look at your home. It's highly likely there will be numerous extra fees
tacked-on to your final installation cost.
Yes, while they do require that you pay for the
whole carpet job In Full before they will place your carpet order.
The final bill comes on the day of installation when they determine that your
job requires extra services including floor prep, haul away, transitions,
upholstery work, stairs,
additional labor, and/or materials that is considered above and beyond their limited definition
of a "Basic" carpet installation. This can easily add up to
hundreds in extra fees and charges that you were unprepared for. Surprise!
Price Guarantee? They say they will beat out anyone with a lower
price by 10%, but according to their fine print, that's only on identical in-stock items. That's
virtually impossible to substantiate because they use private labels on all their
carpet samples. They change the name of their carpet styles and colors to
make sure you have a difficult time comparison shopping at any other local
carpet dealers. A low price
guarantee sure sounds good until you read the fine print.
Big Box home improvement warehouses have been charging homeowners a measuring fee
just for coming
to your home and sizing you up. From what I have been told, the licensed
& certified measuring specialists they contract with are required to measure
your home using a special method. Does
that mean they tack on an extra 5, 10 or 15% of labor and materials to the total? I'm not
exactly sure, but
basically they want to make darn sure there is more than enough carpet to work
with so they don't run short of carpet during installation.
That might translate into you paying for a lot more carpet and pad then you might actually
need. Just an extra 10 yards of material could easily add $250 to the
total cost of your job. Ouch! How to Measure for Carpet in 4 Simple Steps
Today likes to attract customers by airing repetitive TV ads featuring
great sounding sales and offering next day installation. If you call them,
they will send a sales professional to your home who will show you samples
and try to "close the sale" on the spot. Are you getting a fair
& square deal? How long will these flooring products last in your home
based on your level of foot traffic? These are just two critical questions
from many that you need solid answers to before you should commit yourself
to buying from any flooring retailer. My
advice? Never buy any flooring product without taking time to comparison
shop and be sure to get more than one estimate.
use private labels on their products and use independent contractors
to install their products. If you have a complaint, you have to
deal with the independent contractors to get a remedy. Have a Carpet
defect? You may have to contact the carpet manufacturer. Have an
installation problem? You may have to contact the carpet installer
members walk by a small carpet display rack and can pick up a brochure. (Lately they have been taking the
carpet samples down) See the photo at the top of this page? If you grab
their free brochure you will be provided with a phone number to call to start your in-home
Carpet Consultation Process. A well-trained sales professional will bring samples
to your home and be happy to write up your order and arrange for
installation. They do carry good quality carpet, but be prepared for
sticker shock when you see what the total cost will be. Again, you can't
comparison shop easily because they change the carpet style names and colors to
spent over 30-years in the carpet business and my father was a carpet mill rep
for 35 years. If you are in the market for
new carpet or flooring of any kind, I think you should consider buying
from one of the dealers that I have listed in my Preferred Carpet Dealer
Directory. It's taken me years to locate, investigate and verify all these
locally owned and family run carpet dealers and I think they are the best of
the best in America.
suggest you visit several flooring retailers near you and then visit the
carpet store that I recommend. You can decide for yourself who to buy from.
When it's all said and done, I think you will agree that my preferred
carpet dealers are the best! You'll be
treated with respect, get a fair and square deal, quality installation, and
before, during and after the sale. See who I recommend near you! Visit Alan's
List of Recommended Carpet Dealers